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Terms and Conditions

By accessing this website, or any content contained therein, you declare that you have read, understood and accepted all terms, conditions, policies and notices described below, without the need for any subsequent act or consent.

This information can be changed without prior notice.
 
For further information, please contact info@egitron.pt.
This information was updated in August 2017.
 
1. TERMS AND CONDITIONS OF THE WEBSITE AND THE WEBSHOP
The present text has the purpose of stating the terms and conditions by which the present website (www.egitron.pt) will be regulated and the provision of the Online Store Service provided in this same website (hereinafter also referred to as “Service”, “Webshop” or “Shop”) by EGITRON - ENGENHARIA E AUTOMAÇÃO INDUSTRIAL, LDA. with headquarters at Rua Central da Vergada N. 1280, 4535-166 MOZELOS VFR – PORTUGAL, under the VAT number PT503842060 with the share capital of € 50,000, hereinafter referred to as "EGITRON".

EGITRON reserves itself the right to change this information without prior notice. Therefore, we recommend that you check this information regularly so that you are always up-to-date.


1.1. COPYRIGHT / INTELLECTUAL PROPERTY

The contents of this website and others that may be sent by e-mail or provided in connection with the website belong to EGITRON and cannot be reproduced without EGITRON’s express authorization.
 
"Content" means all information on this website, including, but not limited to, brands, logos, texts, images, audio or video material, except those provided externally and identified as such.


1.2. WEBSHOP

The Webshop, which can be accessed through the "Products" section of this website (www.egitron.pt), provides information about a set of products and/or services and allows the User to order electronically some of the products that are shown under the terms and conditions described herein.
 
The orders of products must be made by Users that are 18 (eighteen) years of age or older (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects; the User recognizes the electronic purchases and cannot claim the lack of signature for non-compliance with the obligations assumed.


1.3. PRODUCT INFORMATION AND CONTENTS

EGITRON will make every effort to ensure that the information shown does not contain errors but occasionally there may be spelling mistakes, inaccuracies or omissions in product descriptions, prices, promotions, offers, shipping prices, delivery time and availability. EGITRON reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or even to cancel orders if any information is inaccurate, at any time and without prior notice (even after the user has sent the request).
 
EGITRON will do its best to ship all the ordered products within the expected delivery times, but it is possible that in certain cases and due to causes not easily controllable by EGITRON, such as human errors or problems with the computer systems, it may not be possible to provide some of the products ordered by the User within the indicated periods.
 
All information on prices, products, specifications, promotional actions and services can be changed at any time by EGITRON.


1.4. DISCLAIMER OF LIABILITY

EGITRON manages this website in order to provide its customers and any interested person or entity with information about its products and services, as well as its activities and initiatives.
 
EGITRON reserves the absolute and non-justifiable right to make changes and corrections, suspend, interrupt or close the website (including the Online Shop Service) at any time when it deems appropriate and for such a period as it deems necessary, for any technical, administrative, force majeure or other reasons, and cannot be held responsible for it.
 
EGITRON is not responsible or liable for the links to third party sites, which are provided for the convenience and accessibility of the user, nor for the contents thereof. The access or visit to these third party sites is the entire responsibility of the user.
 
The user of this website agrees to indemnify and hold harmless EGITRON from and against any claims made by any third party, as well as all obligations, damages and expenses related to the use of this site by the user, contents transmitted by the user to the website, violation by the User of any third party rights and/or the breach of the Terms of Use by the User.
 
The Webshop has suitable security levels, however EGITRON shall not be liable for any damages or loss suffered by the User and/or by third parties due to delays, interruptions, errors and communication halts that are caused by factors beyond EGITRON’s control, such as any faults or failures caused by the communications network or communications services provided by third parties, by the computer system (software and hardware), by the link software or by any computer viruses that may affect the User’s equipment. If for any reason there’s an access error to the Webshop and the service is impossible to provide, EGITRON shall not be liable for any damages or loss.
 
EGITRON does not guarantee that:
  • the Service is provided uninterruptedly, is safe, without errors or operates infinitely;
  • the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;
  • any material obtained in any way through the use of the Service is used at the User’s own risk and account. The User is solely responsible for any damage caused to his system and computer equipment or for any loss of data that results from that operation;
  • no advice or information, either spoken or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.


1.5. USER OBLIGATIONS

The User agrees to:
  • provide correct personal data and addresses;
  • not use false identities;
  • respect the limits imposed.
If any of the data provided is incorrect or insufficient, and therefore there is a delay or impossibility when processing the order, or even a situation of a non-delivery, the User is the one at fault and EGITRON declines any responsibility. In case the User violates any of these obligations, EGITRON reserves itself the right to cancel future purchases to them, block their access to the store, cancel the provision of any other services to them and also to not allow future access to any services provided by EGITRON.
 
The User agrees to observe all applicable legal provisions, in particular, not to practice or encourage the practice of illegal or offensive acts, such as sending unsolicited communications (spamming), and also to read and understand the rules of use of the Service, under penalty of EGITRON suspending or deactivating it.


1.6. ORDER CANCELLATION

The User may cancel its order by requesting it to EGITRON through telephone or e-mail by indicating the order number. This request will be accepted as long as it has not yet been processed. If it has already been processed, the User should check with EGITRON what can be done to resolve the issue.
 
EGITRON reserves itself the right to not process orders when it finds any inconsistency in the personal data presented or if misconduct on the part of the buyer is observed.
 
EGITRON reserves the right not to process any order or refund, in case of errors in the values and / or characteristics of the products.


1.7. RETURN (RIGHT OF SETTLEMENT)

If the User is an end-consumer, he/she can exercise the right of return without any compensation being demanded (except for the possible transportation costs involved in the return of the item, these will be the responsibility of the buyer), within 14 (fourteen) days from the day on which the consumer acquires the physical possession of the product. The User should contact EGITRON to check the next steps to process the return.
 
The User must always have the corresponding proof of purchase available.
 
In order for the product to be returned, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, accessories, etc.) containing all the components in an excellent conservation state.
 
In the absence of any of the components of the product sold or, if any of them are not in excellent condition, no refund will be made.
 
Software products and some products that fit into custom or user-developed solutions cannot be returned.


1.8. MANUFACTURING DEFECT

Em caso de "defeito de fabrico", ou seja, quando são detetadas avarias nos equipamentos que, em princípio, não se enquadrem no âmbito da respetiva garantia, o Utilizador deverá entrar em contacto com a EGITRON para verificar quais os próximos passos a dar para efetuar a troca do equipamento.
 
In the event of a "manufacturing defect", that is when faults are detected in the product which do not fall within the scope of the respective warranty, the User should contact EGITRON to verify the next steps to be taken in order to exchange the product.
 
The User must always have the corresponding proof of purchase available.
 
In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, accessories, etc.) containing all the components in an excellent conservation state.
 
In the absence of any of the components of the product sold or, if any of them are not in excellent condition, no exchange will be made.


1.9. WARRANTY

The equipment and accessories have a warranty period defined by the manufacturer (check information on each product, if this information is not identified, please contact EGITRON). This period is starts from the invoice date of the equipment and can only be applied upon presentation of the warranty certificate and/or proof of purchase (invoice).
 
It is considered out of warranty condition the equipment that has exceeded the period defined by the manufacturer or is defective due to abnormal wear, improper installation, weather, lightning, negligence or accident, improper handling, moisture/liquid infiltration, use of accessories that are not originals and technical interventions by unauthorized personnel.
 
If the equipment fails and this fault is not covered by the warranty, the User should contact EGITRON so that she/he can be informed of the following steps that they need to be taken (there may be a need to send the equipment directly to the manufacturer).
 
The User must have the corresponding proof of purchase and/or guarantee available.


1.10. COMMUNICATIONS

Without prejudice to other forms of communication set out in the Terms and Conditions, notifications sent to the User that are related to the Service, including any changes to the Terms and Conditions, may be sent to the User's email address or through the User’s telephone number.
 
The User agrees to receive any communications and/or notifications related to the Online Store, at the address, telephone number and e-mail address that were indicated in the ordering process.
 
The User may request at any time that he/she does not wish to receive these communications and/or notifications anymore. In order to do this the User has to use the Contact Form.
 
If the User does not wish to receive any more Newsletter, he/she can use the hyperlink "Remove ‘e-mail’ from this list" that is shown in every Newsletter to opt-out.


1.11. APPLICABLE LEGISLATION

This information is governed by Portuguese law.
2. PRIVACY POLICY
EGITRON respects individual privacy and values the trust of its customers, partners and employees.
 
This Privacy Policy intends to inform the procedures regarding the collection, use and disclosure of information that the user may provide through this website. Please read this Privacy Policy carefully before submitting information to EGITRON through this website.
 
By accessing this website and whenever you send information to EGITRON through it, you agree to the terms of the Privacy Policy described herein.
 
EGITRON reserves itself the right to change this agreement without prior notice. Therefore, we recommend that you review our privacy policy regularly so that you are always up-to-date.


2.1. DATA COLLECTION

The data collected through this website is intended to make the visit as productive and enjoyable as possible.
 
The personal data identified as obligatory for the order processing is indispensable to EGITRON so it can provide the Service. The omission or inaccuracy of the data provided by the User is under its sole and entire responsibility and may result in EGITRON’s refusal to provide the Service.
 
The personal data of the User will be digitally processed and stored and is intended to be used by EGITRON within the scope of the contractual and/or commercial relationship with the User.
 
The personal data of our customers are provided on a voluntary basis and will not be disclosed to third parties except when transportation scheduling is concerned. In these cases the necessary elements (address, contact person, contact telephone, etc.) are made available to the necessary stakeholders (carrier, manufacturer, supplier, etc.) so that the transportation and delivery or collection are carried out correctly.

The user, in providing the data to EGITRON, pledges to provide accurate and complete information and to notify EGITRON of any changes that may happen to this information.


2.2. COOKIES

We use ‘cookies’ to store information, such as the User’s personal preferences when visiting this website.
 
The User has the power to turn off cookies in their browser’s options, or making changes in their Anti-Virus software tools. However, this may change how the User interacts with this website and/or with other websites.


2.3. DATA UPDATE

If at any time you wish to stop receiving newsletters or other communications from EGITRON, or if you wish to access, update, rectify or delete any personally identifiable information that you have sent through this website, please contact EGITRON.


2.4. DISCLAIMER OF LIABILITY

The Internet is an open network, this means that the personal data of the User, other personal information and all content hosted on the Service may circulate in the network without security conditions, which may include the risk of being accessible and used by unauthorized third parties. EGITRON shall not be liable for such access and/or use.
3. QUALITY POLICY
EGITRON's main objective is the pursuit of excellence, through continuous improvement, in order to satisfy all stakeholders in EGITRON activities: Customers, suppliers, partners and employees.
 
The true essence of a company is in its people and for this reason, a healthy and comfortable work environment is cultivated at EGITRON which contributes to the overall satisfaction of each employee. This is reflected on the interpersonal cooperation and creativity which in turn translates into the quality of each on of EGITRON’s products.
 
In addition to the pursuit of excellence, our main objective is to anticipate the needs of our customers by exceeding their expectations whenever possible through the fulfillment of their requirements and also through a sustained management. Our activity focuses on the customer and in adding value to the products we sell, this means that our involvement begins with the sale of the product and is extended for many years in the form of a trusted partnership.
 
Competent management of available resources as well as respect for the environment are the pillars for creating a sustainable business where the benefit for all stakeholders can be highlighted.